How to contact Royal Caribbean for help with a cruise cancellation or refund
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Yes, guests are allowed to bring non-alcoholic beverages as carry-on items on boarding day. Non-alcoholic beverages may not exceed 12 standard (17 oz.) cans, bottles, or cartons per stateroom. Additionally, Royal Caribbean was the perfect choice for celebrating special occasions. The staff made sure to make our anniversary celebration extra special, with personalized decorations and a special dessert. It was clear that they truly cared about making our experience unforgettable.
Accommodating Special Requests
This is especially true for complicated issues related to a personal experience on a ship. One of the best reasons to use a good travel agent is to get answers to tough questions or problems you run into with the cruise line. It's very common for people booked on a cruise to have an issue they want to raise with Royal Caribbean.
Spotted: Royal Caribbean trademarks new customer loyalty program names - Royal Caribbean Blog
Spotted: Royal Caribbean trademarks new customer loyalty program names.
Posted: Wed, 10 Apr 2024 07:00:00 GMT [source]
I have traveled with Royal many times…4
When you need to get a hold of Royal Caribbean because you have a question or concern, knowing which way will get you an answer as fast as possible is important. Preston Carnahan, regional vice president for Royal Caribbean Group, said the 30-year commitment to the cruise port is unprecedented in Alaska. It will be the largest floating dock in the state, he said. The old dock would be demolished late next year, with no disruption to service before the new dock is built, he said.
Air2Sea Program is HORRIBLE
Needless to say, we missed our connecting flight - all outbound flights were fully booked, we were on standby for 3 more flights but did not make it and missed our cruise. We did get a refund for the cruise, however, Air2Sea said we were marked as a NO SHOW and REFUSE to refund our flights. IF you cruise with Royal Caribean, DO NOT book your flights with their Air2Sea Program.
They will send an automated email quickly explaining that they received your email but then it takes about a week to get an actual response. Royal Caribbean was named Best Cruise Line at the 2019 Elliott Advocacy Readers' Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service. If your cruise was booked directly with the cruise line, then you will need contact them for status updates. According to Royal Caribbean's website, in most cases, refunds will post to the original form of payment about 7 to 10 days after they’re fully processed. Whether you are new to Royal Caribbean or struggling to get a resolution to your current situation, sometimes we all need a little more help to get pointed in the right direction for answers.
When planning a trip and purchasing insurance for this trip with the cruise line; we was told that if we could not go for any reason due to illness our money would be refunded to us. Well a few weeks prior to the cruise my husband's Parkinson's began to cause some problems with his legs really bad and he felt that it would be wise not to take the trip at this time. We contacted the trip planner, who in turn gave us the numbers to call and cancel our trip. Not once has anyone from the Cruise line called to ask if there was something they could do to help.
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I had two trips planned with my husband I had to cancel. They said they were keeping my deposit and will not work with me. As a business owner myself I would have never treated a customer like this. I am a major gambler too and always spend a lot in their casinos.
If your question is fairly rudimentary, they can also answer questions for you. Phone agents are available during the day time, but it's not a 24 hour operation, so if you try to call after hours, you'll have to wait until the next day. Knowing where to turn to when you have a nagging problem or time-sensitive issue can be frustrating if you aren't getting a response in a timely manner. Royal Caribbean Group “remains strongly committed” to the future of Seward and the state, Carnahan said in the statement from the railroad. The debt will be “solely an obligation of the railroad and not that of the state,” the railroad said in its statement.
If you have a question about a specific reservation and booked with a travel agent, you will need to contact your travel agent for those concerns. You can always count on us, even after your cruise is over. So whether you forgot an item onboard, want to check on the status of a purchase, or need a touch-up on a photo — we’re here for you. Look through our most frequently asked questions for helpful information. We are here to help with reservations, Crown & Anchor memberships and general questions.
That caused the railroad to rethink its plans, she said. The railroad secured legislative bonding authority for $60 million in 2022 in an initial effort to pay for a new dock with minor improvements to the existing terminal, railroad officials said. A record 1.7 million cruise passengers visited Alaska last year, said Jillian Simpson, president of the Alaska Travel Industry Association. Some people reported the workaround not solving the issue for them.
They can change the embarkation port without compensation also. And without providing transport from original port to the new one. And reading the CC contract, they ONLY thing that is guaranteed is that they will get you back to the port you left from. As they are now doing with the passengers who embarked in Baltimore but can't get back into port. The $100 pp change option is only available before final payment.
I’ve never been on a royal caribbean cruise and this will be the last time I book with them. I haven’t even set sail and I truly regret even booking with them. I do not feel that Nassau, Bahamas is of equal or greater port value as Labadee, Haiti. I understand the cruise has the right to change ports per the contract, but I’ve been to the Bahamas many times and contacted Royal Caribbean to change to a different cruise that would sail the same dates. I was told no changes could be made after final payment. They have their money and they seem to not care if you are happy with their change.
Not even the regular $100 they charge to change a cruise. The situation in Bahamas is also a little hot with crimes against the tourists and we chose some other type of cruise. All we wanted to do was to relax in a beach and spend the day. It is funny that they decided to change our cruise to their convenience just after we finish paying the whole amount. The least they could do was to give us a choice without losing our money. Your catch-all place to get questions answered is by contacting Royal Caribbean directly for reservation updates, status questions, and other customer service inquiries.
Authorizing legislation in both chambers has moved to the Finance committees after clearing the Transportation committees, Clemens said. While Royal Caribbean works on a solution, if you have a time critical issue to handle, you can always call Royal Caribbean. Some readers also reported having to uninstall and then re-install the Royal Caribbean app to get it working, even with the password reset. While Royal Caribbean has seemingly not implemented a fix on their end yet, many readers have reported success to get around the problem. Neesa shared her annoyance at the problem, "Same, android hits a snag. Directed me to change password. Still can't get on. Uninstalled and then installed again still no good...ugh, so frustrating." According to reports by Royal Caribbean Blog readers, it affects both the Royal Caribbean app and website.
I sent an email to the customer service about a problem I had on my last cruise. While phones are easy, contacting Royal Caribbean on social media has proven to be a very effective and quick way to get answers too. Contacting Royal Caribbean's social media for your questions is actually one of the best cruise hacks. Picking up the phone to contact Royal Caribbean customer service is probably the most obvious method, but it has its pros and cons. More summer visitors in Seward can help extend the tourism season, since travelers sometimes decide to return to Seward in winter. Business owners in Seward said more cruise visitors in the future would be a positive step for the economy, though the level of support for the plans was mixed.
Prior to your sailing, it is recommended to contact your cellular provider for more information on these rates and special packages available. Additionally, another option for staying connected without utilizing your cellular data is connecting to VOOM, the fastest internet at sea. VOOM allows guests to stay connected via wifi, with a variety of packages to choose from.
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